Frequently Asked Questions
Orders & Shipping
How much does shipping cost?
Standard shipping is free on every order, to every destination we serve, with no minimum spend. The cost is already included in the price you see on the product page, so the amount at checkout is the final amount you pay.
How long before my order is dispatched?
Orders are prepared and dispatched within 1 to 3 business days of payment confirmation.
How long does delivery take?
Delivery times vary by destination. Orders to the United Kingdom take 7 to 12 business days after dispatch. Ireland and the EU take 8 to 14 business days. The United States and Canada take 8 to 15 business days. The rest of the world takes 10 to 20 business days. Full details are available on our Shipping Policy page.
Can I get it faster?
Yes. Express delivery to the UK costs £9.99 and takes 3 to 6 business days after dispatch. Express does not shorten the 1 to 3 business day preparation period.
Do you ship outside the United Kingdom?
Yes, we ship worldwide and standard shipping is free everywhere. International orders may be subject to import duties set by the destination country, which are the responsibility of the recipient.
Tracking & Delivery Problems
Where is my tracking number?
Your tracking link is sent by email as soon as the carrier scans your parcel, normally within 1 to 2 business days of dispatch. If nothing arrives within 5 business days, please check your spam folder before contacting us.
My tracking has not updated. Is something wrong?
Usually not. It is completely normal for tracking to show no movement for the first 24 to 48 hours while the parcel works through the first sorting facility. If there is no update after 10 business days, please contact us at contact@zembrani.com.
Tracking says delivered but I have not received anything.
Please check with other members of your household and immediate neighbours first, as carriers frequently leave parcels nearby. If it still does not appear, email us with your order number and we will investigate with the carrier. Confirmed lost parcels are replaced or refunded in full.
Returns & Exchanges
What if the piece is not right for me?
You have 30 days from delivery to return it, whether it is faulty or you simply changed your mind. Items must be unworn, in their original condition, and returned with all original packaging. Please email us at contact@zembrani.com with your order number to start the process.
Can I exchange it for a different piece?
Yes, within the same 30 days and subject to availability. Email us your order number and the piece you would like instead, and we will confirm any price differences before completing the exchange.
Can I get a refund instead of an exchange?
Yes. UK consumers have the legal right to cancel within 14 days of receiving an order, for any reason, and receive a full refund. Our 30-day return window goes beyond that statutory requirement. Refunds are processed within 14 days of us receiving the returned item.
What if my item arrives damaged or incorrect?
Email us as soon as possible at contact@zembrani.com with your order number and clear photos of the issue. We will offer a replacement or a full refund at no cost to you. You will never pay return postage on a faulty, damaged, or incorrect item.
About the Pieces
What materials are used in Zembrani jewellery?
Our pieces are crafted from 925 sterling silver, 18k gold-plated alloys, and stainless steel. The materials and specifications for each piece are listed on its individual product page.
Are the pieces water resistant?
Stainless steel pieces are the most resistant to water and daily wear. We recommend removing gold-plated pieces before swimming, showering, applying perfume, or going to the gym, as prolonged exposure to moisture and chemicals can affect the plating over time. Sterling silver pieces should also be kept away from water and harsh products.
Will my jewellery tarnish?
925 sterling silver may develop a natural patina over time, but it can be restored with a soft jewellery cloth. To slow tarnishing, store your pieces in a dry place, away from direct sunlight, and avoid contact with perfume, lotions, and moisture. Gold-plated pieces maintain their finish longer when cared for properly.
How should I store my jewellery?
Store each piece separately in its pouch or box to avoid scratches. Keep away from humidity, sunlight, and chemicals such as perfume and cleaning products. Removing your jewellery before sleeping, exercising, or showering will significantly extend its life.
How do I choose the right ring size?
Each ring product page includes a sizing guide. If you are between sizes, we recommend choosing the larger option. If you are unsure, feel free to contact us at contact@zembrani.com before placing your order.
Payment
What currency are prices in?
All prices on zembrani.com are shown and charged in British Pounds Sterling (GBP). Your browser may display an estimated local currency conversion, but your bank will apply its own exchange rate.
What payment methods do you accept?
We accept all major credit and debit cards as well as other payment methods displayed at checkout. All payments are processed securely.
Still have a question?
contact@zembrani.com
Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We reply to every message within 24 business hours.