Shipping policy

Shipping Policy – Zembrani

Zembrani ("we", "our", "us") is the operator of the website Zembrani.com ("Website"). By placing an order through this website, you agree to the terms below. These policies are designed to clearly outline our shipping process and protect both parties during the transaction.

1. Shipping Options and Costs

We offer:

Free Standard Shipping (6 to 12 business days)
Express Shipping (3 to 7 business days)

Shipping times refer to the transit period after your order has been processed and dispatched.

2. Processing, Packing & Delivery Timeframes

2.1 Order Processing & Dispatch

All orders undergo a 3 to 4 business day processing and packaging period, starting once payment is confirmed. This includes order verification, quality control, and packaging.

The shipping time begins only after this processing period is completed.

2.2 Estimated Delivery Times

Country/Region	Free Shipping (after processing)	Express Shipping (after processing)
United Kingdom	6–12 business days	3–7 business days
United States	6–12 business days	3–7 business days
Canada	6–12 business days	3–7 business days
Germany	6–12 business days	3–7 business days
France	6–12 business days	3–7 business days
Italy	6–12 business days	3–7 business days
Spain	6–12 business days	3–7 business days
Belgium	6–12 business days	3–7 business days
Portugal	6–12 business days	3–7 business days
Australia	6–12 business days	3–7 business days
Other countries	10–25 business days	Not available in all regions

Note: Unexpected delays due to customs, weather, or logistical issues may impact delivery times.

3. Additional Shipping Terms

3.1 Change of Delivery Address

We can update the delivery address if the order has not yet been dispatched.

3.2 P.O. Box Shipping

We ship to P.O. box addresses using postal services only. Courier delivery is unavailable for these addresses.

3.3 Out-of-Stock Items

If an item is out of stock, it will be canceled and refunded. The rest of the order will be shipped normally.

3.4 Delivery Time Exceeded

If your order exceeds the expected delivery time, please contact us so we can investigate with the carrier.

3.5 Incorrect Address Provided by Customer

It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and accurate.

If the courier is unable to deliver the package due to an incorrect or incomplete address provided by the customer:

If the customer requests reshipment to the correct address, a reshipping fee will be charged to cover additional shipping and handling costs.
If the customer prefers a refund instead of reshipment, only 50% of the order value will be refunded, in order to cover operational, logistics, and shipping costs already incurred by the company.

4. Tracking & Notifications

Once your order is dispatched, you will receive a tracking link to monitor the shipment based on the latest updates from the carrier.

5. Duties & Taxes

5.1 Sales Tax

All product prices shown on the website already include applicable sales tax.

5.2 Import Duties & Taxes

For international orders, import duties and taxes are prepaid. No additional charges will be due upon delivery.

6. Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not yet been processed or dispatched.

After 24 hours, cancellation requests will no longer be accepted.

If the order has already been shipped and the customer wishes to cancel, the customer must wait until the package is delivered. Once the customer has received the package, they may initiate the return and refund process in accordance with our Return and Refund Policy.