Contact information
Contact Us
Have a question about your order, a product, or a return? Write to us and you will get a real answer, not a template.
Zembrani
contact@zembrani.com
1160 Heron Sound Dr
Apopka, FL 32703
United States
Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We are closed on weekends and UK public holidays. Messages sent outside business hours will receive a reply the next business day. We reply to every message within 24 business hours.
What to Include
To help us respond faster and more accurately, please include the following in your message:
For existing orders — your order number and the email address used at checkout.
For damaged or incorrect items — your order number and photos of the issue.
For returns — your order number and the reason for the return.
For product questions — the name or link of the item you are asking about.
Before You Write
Here are answers to our most common questions:
Returns — We accept returns within 30 days of delivery. Refunds are issued to your original payment method within 14 days of receiving the item. See our full Refund Policy for details.
Order tracking — Your tracking link is sent by email as soon as the carrier scans your parcel, usually within 1 to 2 business days of dispatch.
Delivery times — Standard shipping to the UK takes 7 to 12 business days from the date of dispatch. See our full Shipping Policy for all destinations.