Returns & Exchanges

Returns & Exchanges Policy

We want you to love your Zembrani jewellery. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date you received your order to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at zembranicompany@gmail.com with your order number and reason for return. We will provide you with return instructions.

Exchanges

If you would like to exchange an item for a different size or style, please contact us within 30 days of receiving your order. We will do our best to accommodate your request subject to availability.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Items that have been worn, damaged, or altered
Items not in their original packaging
Sale or discounted items (unless faulty)

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at zembranicompany@gmail.com with photos of the item. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or damaged. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.